Last updated: [DD Month YYYY]
This Privacy Policy explains how [Legal business name] (“Homithing”, “we”, “us”) collects, uses and protects your personal data when you use [yourdomain.com] (the “Website”). We follow the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 and its rules as they come into force. By using the Website or sending us your details, you agree to this policy.
1. What we collect and why
We only ask for what we need to give you a quote or arrange a test drive.
| What | When | Why |
|---|---|---|
| Name, mobile/WhatsApp number, city or area | You request a quotation | To send you a price quote for the model and variant you chose |
| Name, mobile number, city or area, preferred date and time slot | You book a test drive | To schedule the test drive and confirm it with you |
| Model, variant and estimated price you selected | You request a quote or test drive | To prepare an accurate quotation |
| Messages and call details | You contact us by WhatsApp, phone or email | To answer your questions and keep a record of your request |
| Technical data (IP address, browser type, device, pages viewed) | You visit the Website | To run, secure and improve the Website |
We do not ask for sensitive data such as passwords, bank or card details, Aadhaar, health or biometric information on this Website.
2. How your request reaches us
Our quotation and test-drive forms do not store your details on our website. When you press submit, your browser opens WhatsApp with a pre-filled message to our business number, and nothing is sent until you press send in WhatsApp. That message is then handled under WhatsApp’s own terms and privacy policy, in addition to this one.
3. How we use your data
- To prepare and send quotations and price breakups.
- To schedule, confirm or reschedule test drives.
- To pass your enquiry to an authorised dealer of the brand you chose, only so they can serve your request.
- To follow up on your enquiry by call, SMS or WhatsApp. You can ask us to stop at any time.
- To keep the Website secure, fix problems and understand which pages are useful.
- To meet legal, tax and regulatory obligations.
We will not use your number for unrelated marketing without your consent, and we never sell your personal data.
4. Who we share it with
- Authorised dealers and manufacturers of the vehicle you enquired about, to provide your quote, test drive or booking.
- Service providers who help us run the Website and communicate with you, such as our web host [hosting provider name] and WhatsApp (Meta Platforms).
- Authorities, when required by law, court order or to protect our rights and users’ safety.
Everyone we share data with may use it only for the purpose we shared it for.
5. Cookies and third-party services
The Website uses a small number of cookies needed for it to work. Fonts are loaded from Google Fonts, and some car images and brand logos are loaded from third-party servers; these services may see your IP address and browser details when your browser fetches those files. [If you add Google Analytics, Meta Pixel or similar tools, list them here.] You can block or delete cookies in your browser settings, though some features may not work properly.
6. How long we keep it
We keep enquiry details for up to [12 months] after your last contact with us, or longer if the law requires it (for example, records linked to a purchase). After that, we delete or anonymise them.
7. How we protect it
We use reasonable security measures, including HTTPS encryption, restricted access to enquiry records, and trusted service providers. No online service is completely secure, so please contact us immediately if you think your data has been misused.
8. Your rights
You can ask us to:
- Tell you what personal data we hold about you and how it is used.
- Correct, complete or update inaccurate data.
- Delete your data when it is no longer needed for the purpose you gave it.
- Withdraw your consent, for example to follow-up calls or messages.
- Nominate another person to exercise these rights on your behalf if you die or become unable to do so.
- Raise a complaint with our Grievance Officer.
To use any of these rights, contact us using the details below. We will reply within [30] days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
9. Children
The Website is meant for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.
10. Links to other websites
The Website may link to manufacturer, dealer or social media sites. We are not responsible for their privacy practices, so please read their policies.
11. Changes to this policy
We may update this policy from time to time. The new version will be posted on this page with a new “Last updated” date.
12. Grievance Officer and contact
- Grievance Officer: [Full name]
- Email: [privacy@yourdomain.com]
- Phone / WhatsApp: [+91 XXXXX XXXXX]
- Address: [Legal business name, full postal address]
- Hours: [Mon–Sat, 10:00 AM – 6:00 PM]